Frequently Asked Questions
Everything you need to know about your Marcato SpA experience.
What materials are used in Marcato products?
Our authentic Italian pasta machines are crafted using food-grade anodized aluminum alloy and chrome-plated steel to ensure no heavy metals are released into the dough.
How should I clean my pasta machine?
Never wash your Marcato machine with water or in the dishwasher. Simply use a small brush or a wooden stick to remove flour and dough residues after use.
What is the standard shipping time for orders?
Orders are typically processed within 24-48 hours. Shipping times vary by location, but most domestic orders arrive within 3-5 business days via our premium couriers.
Do you offer a warranty on your kitchenware?
Yes, Marcato SpA provides a 2-year legal warranty against manufacturing defects, which can be extended for specific product lines as detailed in the instruction manual.
Can I return a product if I am not satisfied?
We offer a 14-day return policy for unused items in their original packaging. Please contact our customer support team to initiate a return authorization.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.